Shipping policy
Shopify Complete Shipping Policy (US Overseas Warehouse Version)
Fully adapted for Canada/US local overseas warehouse, ready to copy & paste to your Shopify page
Shipping Policy
1. Order Processing Time
All orders are stocked and fulfilled from our local overseas warehouse in Toronto, Canada.
Orders will be processed within 1–2 business days after successful payment confirmation (Monday to Friday, excluding weekends and official public holidays).
Orders placed on weekends or holidays will be arranged for shipment on the next working day.
We do not process orders on major North American holidays including Christmas, Thanksgiving, Labor Day, etc.
2. Domestic Shipping Options (United States & Canada)
All parcels are delivered by local mainstream carriers (USPS, UPS, Canada Post, Purolator). Estimated transit times and fees are as follows:
表格
| Shipping Type | Estimated Delivery | Shipping Fee | Free Shipping Threshold |
|---|---|---|---|
| Standard Shipping | 4–7 business days | $5.99 | Orders over $69 qualify for free standard shipping |
| Expedited Shipping | 2–3 business days | $12.99 | Not applicable |
| Express Shipping | 1–2 business days | $21.99 | Not applicable |
| Delivery timeframes are estimated only and cannot be fully guaranteed due to carrier sorting delays, extreme weather, peak shopping seasons (Black Friday, Christmas) or force majeure. |
3. Order Tracking
Once your parcel leaves our Toronto warehouse, a shipping confirmation email with a valid tracking number will be sent to your registered email address instantly.
You can track real-time logistics status via the carrier official website or the tracking page on our store.
If you fail to receive the tracking email within 48 hours after payment, please check your spam folder first, then contact our customer service for support.
4. Lost & Damaged Packages
- If your tracking shows no updates for over 10 business days, the parcel is deemed lost in transit. Please message our support team with your order number within 14 days after the expected delivery date. We will file a carrier claim for you and arrange full refund or reshipment free of charge.
- For items received with visible damage caused during transportation: Please take clear photos of the outer package and damaged goods within 48 hours upon receipt and send to us. We will offer replacement or full compensation without extra cost.
- We do not accept loss/damage claims submitted more than 14 days after the estimated delivery window.
5. Shipping Restrictions
- We currently only deliver to addresses within the United States and Canada. International orders to other regions are temporarily unavailable.
- We DO NOT ship to PO Boxes, military APO/FPO addresses, remote islands and restricted postal zones.
- Certain oversized, fragile or prohibited goods have special shipping limits; relevant prompts will be displayed on product detail pages.
- Customers are responsible for providing accurate recipient name, phone number and full delivery address. Additional redelivery fees caused by wrong/ incomplete address will be borne by buyers.
6. Customs & Import Notes
All goods shipped from our Canadian local warehouse do not involve cross-border customs clearance for US and Canadian buyers. No extra duties, tariffs or customs fees will be charged upon delivery.
If any unexpected customs inspection occurs for special categories, our customer service will assist you with supporting documents.
7. Holiday & Peak Season Reminder
During big sale seasons (Black Friday, Cyber Monday, Christmas), warehouse sorting and carrier transportation may be delayed by 3–8 extra business days. We appreciate your patience for peak period logistics fluctuations.
We will not accept delay-related compensation requests caused by seasonal carrier backlogs.
8. Customer Service Contact
For all shipping-related inquiries (tracking missing, lost parcels, address revision, delivery delay), please reach us via mankji1089@gmail.com with your order ID. Our working hour: 9:00–18:00 EST, reply within 24 business hours.
9. Policy Update Statement
We reserve the right to adjust this shipping policy without prior notice. The latest version published on our Shopify store shall prevail at all times.